Terms & Policies
Effective date: 22 July 2026
These policies govern your use of rethavanrooyen.com and any purchase you make through it. In these policies, "we", "us", and "our" refer to Retha van Rooyen, trading as Retha van Rooyen. You can contact us at [email protected] or on 084 575 1000.
Terms of Service
1. Who we are. This website is owned and operated by Retha van Rooyen. By accessing the site or buying any product or service through it, you agree to these Terms of Service.
2. What we sell. We sell digital products (online courses and downloadable resources such as e-books), paid consultation and coaching sessions, and related educational materials. Product descriptions, inclusions, and prices are shown at the point of sale and may change from time to time.
3. Pricing and payment. All prices are shown in South African Rand and, where applicable, include VAT unless stated otherwise. Payment is processed securely through our payment providers. We do not store your card details. Access to a paid product is granted once payment is confirmed.
4. Your account. If you create an account or are enrolled in a course, you are responsible for keeping your login details confidential and for all activity under your account. Course access is for your personal use only and may not be shared, resold, or distributed.
5. Intellectual property. All content on this site and in our courses, including text, videos, slides, workbooks, and downloadable resources, is owned by Retha van Rooyen and is protected by copyright. You may use it for your own learning. You may not copy, reproduce, republish, or distribute it without our written permission.
6. Acceptable use. You agree not to use the site or its content unlawfully, to infringe our rights or those of others, or to attempt to gain unauthorised access to any part of the site.
7. Disclaimers. Our courses, consultations, and resources are provided for educational and informational purposes. They do not constitute legal, financial, or professional advice, and results depend on your own circumstances and actions. We make no guarantee of any specific outcome. Where NSFAS accreditation or related processes are discussed, please note that we can only share good practice and help you reduce risk. We cannot guarantee that any third party process will run without delays or complications.
8. Limitation of liability. To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the site or our products. Nothing in these terms limits any right you have that cannot be excluded under the Consumer Protection Act or other applicable law.
9. Governing law. These terms are governed by the laws of the Republic of South Africa.
10. Changes. We may update these terms from time to time. The version published on this page is the current one.
Refund Policy
We want you to be happy with what you buy from us. Because most of our products are digital and delivered immediately, please read this policy before purchasing.
Digital products (online courses and e-books). These are delivered electronically and access is granted immediately after payment. For this reason they are not refundable once you have accessed, opened, or downloaded them. If you have not yet accessed the product and you contact us within 7 days of purchase, we will consider your request.
Technical problems. If you are charged more than once for the same purchase, or you do not receive access to a product you paid for, contact us and we will correct it or refund the affected amount in full.
Physical goods. If we send you a physical item and it arrives damaged or defective, contact us within 7 days of delivery and we will replace it or refund it, in line with the Consumer Protection Act.
Consultations and coaching. Refunds for paid sessions are handled under our Cancellation Policy below.
How to request a refund. Email [email protected] with your name, order details, and the reason for your request. Approved refunds are made to your original payment method, normally within 10 business days.
Cancellation Policy
Consultation and coaching sessions. If you need to cancel or move a booked session, please give us at least 48 hours notice and we will reschedule you at no charge. Sessions cancelled with less than 48 hours notice, or missed without notice, are not refundable and are treated as used.
Courses. Enrolment in an online course may be cancelled before you have accessed any course content, in line with our Refund Policy. Once course content has been accessed, the enrolment is non-refundable.
Rescheduling by us. If we need to reschedule a session or event, we will give you as much notice as possible and offer you an alternative time or, where that does not suit you, a full refund of that session.
How to cancel. Email [email protected] or call 084 575 1000 with your booking details.
Privacy Policy
Your privacy matters to us. This policy explains what personal information we collect, why, and how we look after it, in line with the Protection of Personal Information Act (POPIA).
Who is responsible. Retha van Rooyen is the responsible party for the personal information collected through this website. Our Information Officer is Retha van Rooyen, contactable at [email protected].
What we collect. We collect information you give us, such as your name, email address, phone number, and any details you enter in our forms (for example when you request a quote, download a resource, book a session, or buy a product). When you buy from us, our payment provider processes your payment details. We do not see or store your full card information.
Why we collect it. We use your information to deliver the products and services you ask for, to give you access to courses, to respond to enquiries, to send you information you have requested or agreed to receive, and to meet our legal and tax obligations.
Marketing. If you sign up to receive emails from us, we will send you relevant updates and offers. You can unsubscribe at any time using the link in any email.
Who we share it with. We share your information only with the service providers we use to run our business, such as our website and email platform and our payment provider, and only to the extent needed to provide our services. We do not sell your personal information.
How we protect it. We use reasonable technical and organisational measures to keep your information secure and we keep it only as long as needed for the purposes above or as required by law.
Your rights. You have the right to ask what information we hold about you, to ask us to correct or delete it, and to object to certain processing. To exercise these rights, email [email protected]. You also have the right to lodge a complaint with the Information Regulator of South Africa.
Cookies. Our website may use cookies to help it work properly and to understand how it is used. You can control cookies through your browser settings.
Changes. We may update this policy from time to time. The version published on this page is the current one.
For any question about these policies, contact Retha van Rooyen at [email protected] or 084 575 1000.